Adaptive interviews
Echo
Echo conducts adaptive voice and chat interviews while staying grounded in the approved research structure. It asks, listens, probes, and captures respondent evidence at scale, adapting to the person in front of it without losing the study logic behind the interview.
Structured Asking
- •Runs approved research designs through natural voice and chat interviews.
- •Keeps each interview aligned with the study objective, claim map, and respondent path.
- •Preserves consistency across respondents while still allowing natural conversation.
Adaptive Probing
- •Follows hesitation, uncertainty, contradiction, emotion, and detail in the respondent’s answers.
- •Asks useful follow-up questions when the evidence is incomplete or unclear.
- •Avoids turning interviews into flat surveys or generic chatbot conversations.
Voice and Chat Interviews
- •Supports natural conversational voice interviews.
- •Supports structured chat-based interviews.
- •Adapts pacing and format while keeping the research structure intact.
Evidence Capture
- •Captures qualitative explanations, quantitative responses, and respondent signals.
- •Keeps interview evidence connected to the approved study structure.
- •Creates the research record that Vault, Replay, and Narrate can work from.